Leading tax softwares provider, is hiring Tax Service Representatives for a 6 month contract to start with huge potential for extension for their Mississauga location.Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. We are embarking on a major cultural shift from focusing on traditional call center metrics, to delighting customers by solving their problems while demonstrating that we care.Responsibilities:• Resolve customer inquiries by phone, chat or email. • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes. • Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business. • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.Advantages6 month contract with long term potentialup to $19.5/hrMississauga locationGreat start of your career!QualificationsCandidates Should have tax preparation experience – at least 100 returns efiled by them (not just prepared)If they have done only 1 season at tax preparation then should have use ‘ProFile’ and should have previous phone support experience.Basic Requirements:• Must have previous tax experience (T1 and E-filing)• Must possess basic computer skills including MS Office Suite Strong desire to solve problems independently• Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction • Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email • Ability to manage multiple priorities within a fast paced and high volume environment • Ability to work in a team environment • High School or GED is required
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